We recommend that you contact us, if possible, through the Vity App.
When you contact us through the app, it automatically includes important technical information that will help us to solve your request in the shortest time possible.
If you do not have the possibility to contact us via the app, please contact us under:
Additionally, to your request, please provide us the following information:
- your Vity ID
- the email address that you used to create your account
- information about your smartphone (manufacturer, type, version of the installed operating system)
- Information about the version of the app
If you dare not sure which Version of the App is installed, please check if there are any Updates on Google Play Store or Apple Store. If so, please update to the latest version and note down "latest version" if the issue still persists.
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